If you're located in the United Kingdom or the European Union and your order comes from our European warehouse, you shouldn't be charged customs duties or fees upon delivery. For exact laws regarding any charges you might incur, we do recommend consulting your country's border agency for guidance.
Unfortunately, if your order is shipping internationally from one of our United States warehouses, it may be subject to customs duties/fees as this is a necessary evil of international trade. We wish there were a way around them and we understand the frustration in paying them! We recommend checking with your local laws regarding any taxes or fees you may have to pay once your order arrives. Your local postal service may also require a fee for completion of delivery and we sadly cannot control that. These fees, like customs fees and taxes, are not included in your shipping charges, and we're not able to calculate the amount you may be charged for customs on our end of things. We are unfortunately also not able to mark orders as 'gifts' nor are we able to adjust the price declared on the order. We also do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.