- Why have you started selling masks?
- Why is there a limit to how many masks I can buy?
- Are you donating masks to a cause as well?
- What are the masks made of?
- What are the measurements of the masks?
- Why can’t I ship masks to my country?
- Where are masks printed?
- Are the masks adjustable?
- What is the difference between the two adult mask styles?
- What is the return or exchange policy for masks?
- Can I get a discount for purchasing more than one mask?
- Do you offer wholesale or bulk purchases for masks?
- What is the timeframe for mask fulfillment?
- How do I care for my mask?
- Can a filter be added to the masks available?
- Why does the site say masks are sold out?
Why have you started selling masks?
For a few reasons!
It creates more opportunities for designers on the TeePublic Marketplace and it allows us to give back by donating one-medical grade mask for each fabric mask sold.
CDC guidelines also now recommend wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain.
Why is there a limit to how many masks I can buy?
Due to the high demand for the product and limitations on production capabilities, we are only allowing customers to order 25 masks at a time, and no more than one order per month.
Are you donating masks to a cause as well?
For each fabric mask that TeePublic sells, we will be donating one medical-grade mask. For more information on the donations we're giving for every mask sold, please check out our How We're Helping article.
What are the masks made of?
The double-layer face masks are made of a sublimated polyester exterior with a soft microfiber lining for added comfort and improved fit - pleats allow the mask to expand for increased coverage and elastic ear loops keep everything securely in place. The lining allows for insertion of additional mask or filter - not included - between layers as desired. Elastic loops are 63% polyester and do include 37% latex.
The basic face masks are composed of polyester, cotton, and spandex with a black contrast border. Wider fabric ear loops are gentler on your ears and keep everything in place comfortably.
The kids’ face masks are printed layers of polyester with gentle elastic ear loops.
What are the measurements of the masks?
The measurements for each of the mask styles are as follows:
- Pleated Double Layer Face Mask – 7” x 4”
- Basic Single Layer Face Mask – 7” x 4.5”
- Youth (8-12 Year Olds) Kids Face Mask – 6.75” x 4”
- Child (3-7 Year Olds) Kids Face Mask – 6” x 3.5”
Why can’t I ship masks to my country?
Due to government regulations, we are currently unable to process orders for masks or ship masks to Germany, Spain, and France. We apologize for the inconvenience.
Where are masks printed?
All masks are printed at fulfillment centers located in the United States.
Are the masks adjustable?
The masks offered are not adjustable, but they are compatible with most accessories that can be purchased to make face masks adjustable!
What is the difference between the two adult mask styles?
The Basic Face Mask is a single layer with a black contrast border, while the Pleated Double Layer Face Mask is sewn to order and has a pocket for an optional filter.
What is the return or exchange policy for masks?
Due to the nature of the product, we are not able to offer returns or exchanges for masks, as stated on the product page. We apologize for the inconvenience. If you have any questions or concerns about a mask you’ve received, please feel free to email us via the Contact Us page.
Can I get a discount for purchasing more than one mask?
We offer a 20% discount on purchases of four masks or more! As stated on the product and checkout pages, there is a limit of 25 masks per order.
Do you offer wholesale or bulk purchases for masks?
In order to keep up with the demand for the product, we are not offering wholesale or bulk purchases for masks. We want to be able to provide for everyone who wants and needs a mask!
What is the timeframe for mask fulfillment?
Fulfillment for mask orders should fall in the timeframe quoted at checkout, though the timeline may vary based on volume at the fulfillment centers. We’ll do our best to let you know of any delays should they arise!
How do I care for my mask?
Adult face masks can be machine washed in cold water on a gentle cycle and tumble dried on a low setting. Kids face masks can be machine washed but should be hung to dry. Do not use bleach on them or iron them after cleaning.
Can a filter be added to the masks available?
The Pleated Double Layer masks on TeePublic are made with a pocket for a filter or additional mask, though the mask can be used on its own. Filters are not included with purchase. The dimensions of the filter pocket are about 7”x4”.
Because safety and health guidelines are constantly evolving, we’re not able to offer any advice on filters, though we do recommend checking with the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) for up-to-date information.
Why does the site say masks are sold out?
While suppliers are doing their best to keep up, unfortunately, the demand may outpace their manufacturing abilities. We recommend checking back at a later time to see if they have been restocked – the site will update as more become available!