Customers

Ordering

• TeePublic and the novel coronavirus COVID-19
• Where do the designs on the TeePublic marketplace come from?
• What's the best way to search for a design?
• What if I make a mistake in my order?
• Why isn’t my coupon code working?
• What payment methods do you accept?

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Masks

• How We're Helping
• Masks - Legal Disclaimer for Customers
• Masks - General Information

Printing, Sizing, & Customizing

• Full Product Size Charts (US)
• Full Product Size Charts (Metric)
• What products are available from international third-party fulfillers?
• Why doesn't the color of my tees match?
• Why is the branding different from what I've received in the past?
• What types of shirts can I purchase?

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Shipping

• Is there a physical location where I can pick up my order?
• Will I be alerted once my order prints and ships?
• I made a mistake in my order! Now what?
• Where is my order?
• Is shipping available to my country?
• How much is shipping?

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Care Instructions

• How should I wash my shirt?
• How do I make sure my tote bag stays bright and white?
• Are the wall tapestries washable?
• Can I wash my pillows?
• Why did my shirt arrive with faded spots all over it?
• Why does my shirt smell like vinegar?

Refunds & Returns

• What is the return/exchange policy?
• I made a mistake in my order! Now what?
• Something I ordered is defective.
• Where's my refund?

Customer Service

• The TeePublic GuaranTee
• What are your Customer Service hours and how do I get in touch?
• Why can't I reach a live person by phone?
• What's my order status?

Social Responsibility

• What does TeePublic do to give back?
• What does 'Carbon Neutral Shipping' mean?
• Are the products sourced responsibly?
• How eco-friendly is the production process?

Troubleshooting

• How can I report a page or site error?